Our Guarantee & Warranty - Kindling Chimney Houston

The Kindling Chimney Houston Guarantee

We stand behind every sweep, inspection, and repair we complete in Houston homes, and we put that in writing before the first brush ever touches your flue. The 365-Day Done Right Promise means exactly what it says: if the work isn’t right, Kindling makes it right, no fine print, no runaround, no arguing about whether it’s been too long. That promise covers the full twelve months after your service date. It applies to chimney sweeps, inspections, and fireplace repairs alike. A safe fire starts with a clean chimney, and a clean chimney starts with a company willing to answer for its work.

Call (254) 978-7413

What’s Covered

• Workmanship on every sweep and inspection. If a covered area of your chimney or fireplace isn’t performing the way it should after we’ve serviced it, we’ll return and make it right under the 365-Day Done Right Promise.
• Parts and materials we source for repairs. We use professional-grade brands like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, so a repair isn’t patched to hold, it’s built to last.
• Cleanup, documented before we leave. Shoe covers and drop cloths go down on arrival, nothing is moved without asking, and a photo of the clean-up is taken before the crew walks out the door. That photo is included on every job.
• On-time, respectful arrival. Our technicians are background-checked, uniformed, and follow the C.A.R.E. values on every visit. If we’re running behind, you’ll hear from us, not wonder where we are.
• Written pricing before work starts. You’ll receive a written price before any work begins, every time. No on-the-spot pressure, no surprise line items, no “while we’re here” upsells you didn’t ask for.
• Pet-safe products where there’s a choice. If there’s a product decision that affects the animals in your home, we choose the pet-safe option.

Our Satisfaction Promise

If something doesn’t feel right after we leave your Houston home, call us. The 365-Day Done Right Promise kicks in the moment you tell us something’s off, and it stays in effect for a full year. Here’s how it works: you call (254) 978-7413, a live person answers, and we schedule a return visit. We don’t put you through a voicemail tree, and we don’t wait days to call back. When we return, we look at the issue with you, explain what happened in plain language, and fix it. If we made a mistake, we own it. If a part we installed didn’t hold up, we replace it. The point of a guarantee isn’t the paperwork; it’s knowing you won’t be left holding a problem you didn’t create. Danny Cortes, Owner of Kindling Chimney Houston, personally stands behind that promise.

Licensed & Insured Backing

A guarantee is only as real as the company behind it, and that’s where licensing and insurance come in. Kindling Chimney Houston is licensed, insured, and bonded, which means you’re protected from the moment our truck pulls up. If something goes wrong on a job, you aren’t left negotiating with a stranger. You’re covered. That matters in Houston, where chimney work can involve liners, masonry, and rooftop access, all of which carry real risk when corners get cut. We don’t cut corners. The Cedarwell Care Promise governs how every technician behaves inside your home: shoe covers and drop cloths go down on arrival, nothing is moved without asking, a photo of the clean-up is taken before the crew leaves, and a written price is delivered before any work starts. That’s our standard, on every visit, without exception.

What Isn’t Covered

We’re direct about this because you deserve to know. The 365-Day Done Right Promise covers our workmanship and the materials we source. It doesn’t cover pre-existing structural issues unrelated to the work we performed, damage from events outside a normal chimney’s life (like a tree limb through the cap in a hurricane), or normal wear and tear on a chimney that hasn’t been swept in years. If we find something that falls outside the guarantee, we’ll tell you plainly, show you the photo evidence, and let you decide what happens next. No pressure. No scare tactics. Just an honest answer about what your chimney actually needs and what can safely wait.

Why We Guaranatee Our Work in Houston

Houston’s climate is hard on chimneys. High humidity, salt air pushing in from the Gulf, and the freeze-thaw cycles we get in winter all work on your masonry and liner in ways homeowners don’t see until something fails. Add in the fact that many Houston homes see frequent fireplace use during the short winter season and then sit dormant through the long, damp stretch of spring and summer, and you’ve got a recipe for hidden creosote buildup and moisture intrusion. We guarantee our work because we know what this environment does to a chimney over time, and we’d rather catch a problem early than let a family light a fire in a flue that’s quietly deteriorating. Danny Cortes and his team sweep and inspect chimneys across Houston neighborhoods from the Heights to Katy, Sugar Land to Kingwood, and everywhere in between. The guarantee travels with us.

Questions Homeowners Ask About Our Guarantee

Does the guarantee really last a full year?

Yes. The 365-Day Done Right Promise covers twelve full months from your service date. Not thirty days, not ninety days. A year. If the work isn’t right, Kindling makes it right, no fine print, no runaround. Call (254) 978-7413 and a live person will schedule the return visit.

What does the Cedarwell Care Promise include?

The Cedarwell Care Promise is our in-home standard on every visit. It means shoe covers and drop cloths go down on arrival, nothing is moved without asking, a written price is delivered before any work starts, and a photo of the clean-up is taken before the crew leaves. It also means background-checked, uniformed technicians who follow the C.A.R.E. values, and pet-safe products used where there’s a choice.

Who stands behind the guarantee?

Danny Cortes, Owner and Lead Chimney Technician at Kindling Chimney Houston. He’s the person who answers for the work, and he’s the one you’ll deal with if something needs to be made right. No call centers, no runaround.

Do I need to register a warranty or keep paperwork?

No. Your written price and service record are on file with us. If you call within the 365-day window and the issue is covered under our workmanship guarantee, we handle it. No forms, no registration, no hoops.

Get Your Written Price Before Work Starts

Every job begins with a written price delivered before any work begins. That’s not a courtesy. It’s the standard. You’ll know exactly what a chimney sweep, inspection, or fireplace repair will cost before our technician touches a single brick. Call (254) 978-7413 to schedule. A live person answers, day or night, and walk you through what to expect.

Written by Danny Cortes, Owner at Kindling Chimney Houston, serving Houston, TX and surrounding communities since 2003 through the Cedarwell family of companies.